<p>&nbsp;</p>
<h2 style="font-family: 'Open Sans', sans-serif; font-size: 24px; margin: 0px 0px 0.7em; padding: 0px; text-rendering: optimizeLegibility; line-height: 1.3; background: none;">PURCHASE OF PRODUCTS</h2>
<p style="font-size: 14px; line-height: 22.4px; margin: 0px 0px 15px; border: none; box-shadow: none; color: rgb(51, 51, 51); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; background: none;">When you place an order on our website we shall email you an order confirmation email. Our acceptance of your order does not take place until dispatch of the order, at which point the contract for the purchase of goods will be made and you will be charged.</p>
<p style="font-size: 14px; line-height: 22.4px; margin: 0px 0px 15px; border: none; box-shadow: none; color: rgb(51, 51, 51); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; background: none;">Once you have checked out and you have received your order confirmation email you will not be able to make any changes to your order so please make sure that everything is correct before clicking the &lsquo;CONTINUE&rsquo; button.</p>
<p style="font-size: 14px; line-height: 22.4px; margin: 0px 0px 15px; border: none; box-shadow: none; color: rgb(51, 51, 51); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; background: none;">Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.</p>
<p style="font-size: 14px; line-height: 22.4px; margin: 0px 0px 15px; border: none; box-shadow: none; color: rgb(51, 51, 51); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; background: none;">We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:</p>
<p style="font-size: 14px; line-height: 22.4px; margin: 0px 0px 15px; border: none; box-shadow: none; color: rgb(51, 51, 51); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; background: none;">* The product ordered being unavailable from stock,</p>
<p style="font-size: 14px; line-height: 22.4px; margin: 0px 0px 15px; border: none; box-shadow: none; color: rgb(51, 51, 51); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; background: none;">* Our inability to obtain authorisation of payment,</p>
<p style="font-size: 14px; line-height: 22.4px; margin: 0px 0px 15px; border: none; box-shadow: none; color: rgb(51, 51, 51); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; background: none;">* The identification of an error within the product information, including price or promotion,</p>
<p style="font-size: 14px; line-height: 22.4px; margin: 0px 0px 15px; border: none; box-shadow: none; color: rgb(51, 51, 51); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; background: none;">* If we suspect any fraudulent activity.</p>
<p style="font-size: 14px; line-height: 22.4px; margin: 0px 0px 15px; border: none; box-shadow: none; color: rgb(51, 51, 51); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; background: none;">If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time. We will take all necessary measures to keep the details of your order and payment secure..</p>
<p style="font-size: 14px; line-height: 22.4px; margin: 0px 0px 15px; border: none; box-shadow: none; color: rgb(51, 51, 51); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; background: none;">Prices are subject to change without notice. These changes will not affect orders that have already been despatched. Prices are inclusive of VAT (where applicable).</p>
<p style="font-size: 14px; line-height: 22.4px; margin: 0px 0px 15px; border: none; box-shadow: none; color: rgb(51, 51, 51); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; background: none;">Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.</p>
<p style="font-size: 14px; line-height: 22.4px; margin: 0px 0px 15px; border: none; box-shadow: none; color: rgb(51, 51, 51); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; background: none;">We continually update our website. From time to time our stores may run special local promotions (which may not be available on our website) or we may offer special discounts online that are not available in stores. Additionally, some website promotions may not be available to customers in particular jurisdictions.</p>
<h3 style="font-family: 'Open Sans', sans-serif; font-size: 21px; margin: 0px 0px 0.5em; padding: 0px; text-rendering: optimizeLegibility; line-height: 1.3; background: none;"><u data-redactor-tag="u">Returns - Exchanges &ndash; Refunds</u></h3>
<p style="font-size: 14px; line-height: 22.4px; margin: 0px 0px 15px; border: none; box-shadow: none; color: rgb(51, 51, 51); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; background: none;"><strong data-redactor-tag="strong">1.1.</strong><strong data-redactor-tag="strong">To Smart Energy:</strong></p>
<p style="font-size: 14px; line-height: 22.4px; margin: 0px 0px 15px; border: none; box-shadow: none; color: rgb(51, 51, 51); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; background: none;">You may return any product ordered on the Smart Energy facebook site for exchange or refund within thirty (30) calendar days from the delivery date. Returned products must be in their original condition and packaging (the orange box and if possible the delivery box), together with their purchase invoice or a copy in the case of a partial return.</p>
<p style="font-size: 14px; line-height: 22.4px; margin: 0px 0px 15px; border: none; box-shadow: none; color: rgb(51, 51, 51); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; background: none;">Returning a product for exchange or refund is not free. In order to do this, you must return the articles to us via carrier by using our appointment service system.</p>
<p style="font-size: 14px; line-height: 22.4px; margin: 0px 0px 15px; border: none; box-shadow: none; color: rgb(51, 51, 51); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; background: none;">- to choose the articles to return as well as the reason for the return;<br />
- to choose your delivery method (drop-off at a&nbsp;<u data-redactor-tag="u">TRACKON COURIER</u>or collection of the package at your home by appointment service {call us to arrange a appointment service});</p>
<p style="font-size: 14px; line-height: 22.4px; margin: 0px 0px 15px; border: none; box-shadow: none; color: rgb(51, 51, 51); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; background: none;">If you received an item as a gift from Smart Energy, you may exchange it for another item of equal or greater value (as mentioned terms in 1.1and the difference in price must be paid by you, the recipient of the gift). Please contact our Customer Service Department who will send you the invoice by email.</p>
<p style="font-size: 14px; line-height: 22.4px; margin: 0px 0px 15px; border: none; box-shadow: none; color: rgb(51, 51, 51); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; background: none;">You may exchange the item either:<br />
- for one or several different items which together are equal in value to the full value of the original item you received as a gift.</p>
<p style="font-size: 14px; line-height: 22.4px; margin: 0px 0px 15px; border: none; box-shadow: none; color: rgb(51, 51, 51); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; background: none;">The following conditions apply:</p>
<p style="font-size: 14px; line-height: 22.4px; margin: 0px 0px 15px; border: none; box-shadow: none; color: rgb(51, 51, 51); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; background: none;">The product must not be open and must be returned in its original packaging.</p>
<p style="font-size: 14px; line-height: 22.4px; margin: 0px 0px 15px; border: none; box-shadow: none; color: rgb(51, 51, 51); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; background: none;">If the packing has been opened or removed, the item will not be accepted for return or exchange.</p>
<p style="font-size: 14px; line-height: 22.4px; margin: 0px 0px 15px; border: none; box-shadow: none; color: rgb(51, 51, 51); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; background: none;">If a product is defective or has been damaged during delivery, the client must ensure that the box is still hermetically sealed (if this is not the case, contact the Customer Service Department and you have to provide courier declaration for the same).</p>
<p style="font-size: 14px; line-height: 22.4px; margin: 0px 0px 15px; border: none; box-shadow: none; color: rgb(51, 51, 51); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; background: none;">If you are unable or do not wish to use the invoice service, please contact Customer Service who will record your return. You can then return your package to the following address:</p>
<p style="font-size: 14px; line-height: 22.4px; margin: 0px 0px 15px; border: none; box-shadow: none; color: rgb(51, 51, 51); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; background: none;"><strong data-redactor-tag="strong">Smart Energy,</strong></p>
<p style="font-size: 14px; line-height: 22.4px; margin: 0px 0px 15px; border: none; box-shadow: none; color: rgb(51, 51, 51); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; background: none;"><strong data-redactor-tag="strong">Corporate Office,</strong></p>
<p style="font-size: 14px; line-height: 22.4px; margin: 0px 0px 15px; border: none; box-shadow: none; color: rgb(51, 51, 51); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; background: none;"><strong data-redactor-tag="strong">523-R, Model Town,</strong></p>
<p style="font-size: 14px; line-height: 22.4px; margin: 0px 0px 15px; border: none; box-shadow: none; color: rgb(51, 51, 51); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; background: none;"><strong data-redactor-tag="strong">Ludhiana, Punjab</strong>&nbsp;-&nbsp;<strong data-redactor-tag="strong">141001</strong></p>
<p style="font-size: 14px; line-height: 22.4px; margin: 0px 0px 15px; border: none; box-shadow: none; color: rgb(51, 51, 51); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; background: none;"><strong data-redactor-tag="strong">[M] 91-980-331-5487</strong></p>
<p style="font-size: 14px; line-height: 22.4px; margin: 0px 0px 15px; border: none; box-shadow: none; color: rgb(51, 51, 51); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; background: none;">In this case, please ensure your package for the full retail value of the item, Smart Energy will not be responsible or liable if any item you return to the Smart Energy is lost, misdirected or delivered late insofar as you have to bear the risks of the shipping.</p>
<p style="font-size: 14px; line-height: 22.4px; margin: 0px 0px 15px; border: none; box-shadow: none; color: rgb(51, 51, 51); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; background: none;">If you exchange goods, the shipping costs for the first delivery will not be refunded. However, you have to pay shipping costs of the second delivery. Only one exchange per item will be honoured.</p>
<p style="font-size: 14px; line-height: 22.4px; margin: 0px 0px 15px; border: none; box-shadow: none; color: rgb(51, 51, 51); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; background: none;">In either case (exchange or refund), the shipping costs incurred in returning any replacement goods to you will be refunded if you were justified in returning the goods because they were not as ordered (e.g., product reference error, damaged goods, etc.), if you did not use the pre-paid return system.</p>
<p style="font-size: 14px; line-height: 22.4px; margin: 0px 0px 15px; border: none; box-shadow: none; color: rgb(51, 51, 51); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; background: none;">Smart Energy has sole discretion in determining whether the products are in original condition when returned to Smart Energy facebook site.</p>
<p style="font-size: 14px; line-height: 22.4px; margin: 0px 0px 15px; border: none; box-shadow: none; color: rgb(51, 51, 51); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; background: none;">We do not currently exchange or allow refunds for goods purchased in Smart Energy via the Smart Energy facebook site {only exchange is possible via our Customer Service Department }.</p>
<p style="font-size: 14px; line-height: 22.4px; margin: 0px 0px 15px; border: none; box-shadow: none; color: rgb(51, 51, 51); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; background: none;">No reimbursement will be made. Only one (1) return or exchange may be processed on an order.</p>
<p style="font-size: 14px; line-height: 22.4px; margin: 0px 0px 15px; border: none; box-shadow: none; color: rgb(51, 51, 51); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; background: none;">Thanks and regards</p>
<p style="-webkit-tap-highlight-color: transparent; font-size: 14px; line-height: 22.4px; margin: 0px 0px 15px; border: none; box-shadow: none; color: rgb(51, 51, 51); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; background: none;"><strong data-redactor-tag="strong">Smart Energy</strong></p>