<p>All items are listed in the condition that they are found. We do strive to our best to make sure that our orders make it to their destinations and we will offer refunds for issues that are our fault. Packages being lost due to weather or customs are not covered by our refund policy. In order to get your money back we will need the product in question sent back to us and 3-5 buissiness days after we recieve the package you will have your money refunded.</p>