<h1>Terms of Use</h1>
<p>Welcome to our Website (our or the &quot;Website&quot;).  We provide  our Website as a service to our customers.  Please review the following  basic rules which constitute our &quot;Terms Of Use &amp; Legal Notices,&quot; which  govern your use of our Website.  By using our Website you agree to be bound  by the terms and conditions set forth below, and our <a href="http://www.masterprintshop.com/privacy">Privacy Policy</a>  and all disclaimers or other terms and conditions that appear  elsewhere on our Website (collectively the &quot;Agreement&quot;).  Your use of our  Website constitutes your agreement to follow and be bound by the Agreement.   <b><i>If you do not agree to be bound by the Agreement, please do not use our Website. </i></b>  Although you may &quot;bookmark&quot; a particular portion of our Website and thereby   bypass the Agreement, your use of (or clicking onto) any portion or page of   our Website still binds you to the Agreement.  Since we may revise the   Agreement at any time, we recommend that you visit these pages periodically   to review the Agreement.</p>
<h3 class="subheading">Order Cancellation Policy</h3>
<p>Order that are cancelled are subject to a cancellation fee based on the current  production status of your job. The fees are as follows:</p>
<ul>
    <li><b>$10.00</b> &mdash; <b>PRIOR</b> to a proof being sent.</li>
    <li><b>$25.00</b> &mdash; <b>AFTER</b> a proof being sent, but <b>PRIOR</b> to customer approval.</li>
    <li><b>NO REFUND</b> &mdash; There will be no refunds of any kind <b>AFTER</b> a job has been approved.</li>
</ul>
<p>ALL REFUNDS WILL BE IN THE FORM OF IN-HOUSE CREDIT</p>
<h3 class="subheading">Other Fees</h3>
<p>Jobs may be subject to other fees as follows:</p>
<ul>
    <li><b>$10.00</b> &mdash; Additional Epson proofs ( per 8.5&quot; X 11&quot;, per side ).</li>
    <li><b>$100.00/hour</b> &mdash; Approved artwork alterations; 1/2 hour minimum.</li>
    <li><b>$10.00</b> &mdash; Re-RIP of any file. (Multi-page products like catalogs subject to higher rates)</li>
    <li><b>$5.00</b> &mdash; PDF proof on Business Card jobs.</li>
</ul>
<p>This is not an exhaustive list; other fees may be incurred in special circumstances.</p>
<h3 class="subheading">Return Policy</h3>
<p>Master Print Shop focuses on providing all our clients with the best  possible printing experience and products. If for any reason you are not  completely satisfied with your order, please promptly contact our  customer Quality Assurance department by calling our toll free number  and pressing 3. You may also submit a Help Desk Ticket in the &quot;Problems  with my job&quot; category. Our Quality Assurance will document your  complaint and create a ticket for you to reference as we investigate how  to best resolve the issue. All defects / order issues must be reported  to Master Print Shop within 10 days of receiving your order.</p>
<p>We offer full refunds as house credit, reprints on defective print orders, or mutually agreed-upon house credit.</p>
<p>Determination of order defects is at the discretion of management.  Client will be requested to submit digital photos to document the  product's defects. In some cases, Client will be required to ship  defective product(s) back to Quality Assurance at their own expense and  in an agreed upon reasonable time frame. In cases where the order is  required to be shipped back to Quality Assurance at Client expense, Master Print Shop may reimburse Client for shipping if a defect is determined to  exist.</p>
<p>Any charges related to expedited orders, such as rush printing or  shipping, are non-refundable for defective products unless UPS delivers a  defective product or fails to deliver an order.</p>
<p>Turnaround time and shipping options for reprinted orders varies due  to available production capacity and are at the manager's discretion.</p>
<p>Direct mail services are not subject to the above stated standard  return policies and will be evaluated on a case-by-case basis for  potential refunds or reprints.</p>
<p>All policies are subject to change without prior notification.</p>
<h3 class="subheading">General Information</h3>
<p>Any original media (discs, pictures, slides, proofs, etc.) are non-returnable and become our  	property unless pre-arrangements are made. Preferred file type is Adobe PDF.  	Acceptable applications for Mac &amp; PC include (but are not limited to) Quark Xpress,  	Adobe PageMaker, Adobe Illustrator, Adobe InDesign, Adobe Photoshop and Adobe PDF. Additional  	charges may apply if furnished media are incompatible with our software. We cannot  	guarantee consistent results if files are generated by other applications like Microsoft Publisher.  	For best results, all rasterized files should be converted to CYMK. All fonts must be included or  	embedded. Images must be flattened with CMYK in TIFF or EPS format. Proofs will be e-mailed or shipped  	out within 24 hours of receipt of files and order form. Turnaround time begins after receipt of  	final proof approval. Final approval will only be accepted in written format. No verbal approvals  	will be accepted. Job is considered complete if within +/- 5%. Quoted prices do not include any  	shipping, handling or sales taxes (if applicable). Prices subject to change without notice.  	<b>All jobs require payment in full upon acceptance of order.</b> Unless other payment terms have been  	previously arranged and account is up to date, your credit card will be charged upon placement of order.</p>
<h3 class="subheading">Customer Supplied Proofs</h3>
<p>For each job, the customer may be required to supply a color hardcopy proof of their job when  placing their order. If the job is two-sided, folds or binds (like brochures and catalogs), then a  working model (mockup) of the job is required to indicate backup, page orientation, folding, binding and  page order/assignment. We are not responsible for any such errors if a working model is not  provided prior to proofing. We are also not responsible for any and all errors in the customer's  printing job if they select the <b>&quot;Run As Is. No Proof&quot;</b> option.</p>
<h3 class="subheading">Color Proof Accuracy</h3>
<p>Please note that although color proofs supplied to the customer are highly calibrated and very accurate,  they cannot match the final printed product 100%. This is due to the fact that proofs are created in a  different way than the printed piece (ink, paper stock, registration, line screens, etc.) Also note that  the customer proof may not closely match our proofs or the printed piece either for the same reasons,  and because the customer supplied proofs are not calibrated to our presses.</p>
<h3 class="subheading">Right Of Refusal</h3>
<p>We reserve the right to refuse service or products to any person or organization.</p>
<h3 class="subheading">Turnaround Time</h3>
<p>Although we make every possible effort to turn jobs around in the estimated times offered, your  job may require more time due to unforeseeable or uncontrollable circumstances or finishing services added  onto the job. We will not credit customers if a job runs past the estimated turnaround time. <b>TURNAROUND TIMES ARE AN ESTIMATE, NOT A GUARANTEE!</b></p>
<h3 class="subheading">Proprietary Rights</h3>
<p>Unless otherwise noted, all written and/or other materials that are part of  our Website, including information, images, illustrations, designs, icons,  data, software, photographs, graphs, videos, typefaces, graphics, music,  sounds and other material (collectively &quot;Content&quot;), are protected by copyright,  trademark, patent or other proprietary rights, and these rights are valid and  protected in all forms, media and technologies existing now or developed in  the future.  Except as expressly authorized or licensed, you may not copy,  modify, remove, delete, augment, add to, publish, transmit, participate in  the transfer or sale, lease or rental of, create derivative works from or in  any way exploit any of the Content, in whole or in part.  All Content is  copyrighted as a collective work under the U.S. and international copyright  laws, and we own, to the fullest extent allowed by such laws, the  copyright in the selection, coordination, arrangement, and enhancement of all  Content.  Our trademarks, logos and other trademarks on our  Website are the property of their respective owners and are owned by, licensed  to, or, where required, used with our permission, and, as such, may  not be reproduced, copied, or manipulated in any manner without the express,  written approval of the trademark owner.</p>
<h3 class="subheading">Your Use of Our Website</h3>
<p>Our Website and the Content are intended solely for your personal,  non-commercial use.  You may download or copy the Content and/or other  downloadable materials displayed on the Website for your personal use  only; provided that you also retain all copyright, trademark and other  proprietary notices contained in the material, do not modify or alter  the material and do not copy or post the material on any network  computer or broadcast the material in any media.  It is strictly  prohibited to modify, transmit, distribute, reuse, repost, &quot;frame&quot; or  use the Content for public or commercial purposes without written  permission from an authorized representative.  It is also strictly  prohibited to download any images of our products which appear on our  Website.  No right, title or interest in any downloaded materials or  software is transferred to you as a result of any such downloading or  copying.  You may not reproduce (except as noted above), publish,  transmit, distribute, display, modify, create derivative works from,  sell or participate in any sale of or exploit in any way, in whole or in  part, any of the Contents, the Website or any related intellectual  property.  You agree that if we, in our sole and unfettered discretion,  requests in writing that you remove any link or links to our Website,  you will promptly do so.  You agree that we may, in our sole discretion,  and at any time, terminate your access to and use of our Website, or  any part thereof, with or without notice.</p>
<h3 class="subheading">Use Of Artwork</h3>
<p>You understand and agree that we license photos and other artwork,  hereinafter referred to as Images, from various Licensors and/or  Copyright Holders.  We are licensed to use the Images as permitted in  their respective license(s). These Images are used in our design online  templates, hereinafter referred to as Templates. You are required to  comply with the limitations on how the Images and/or Templates can be  used.</p>
<p><strong>You May Not:</strong></p>
<p>Use Images and/or Templates together with pornographic, defamatory,  or unlawful content or in such a manner that it infringes upon any Master Print Shop  or third party's trademark or intellectual property rights.</p>
<p>Use the Images and/or Templates in a way that places any person  depicted in the Images and/or Templates in a bad light or in a way that  they may find offensive - this includes, but is not limited to, the use  of Images a) in pornography; b) in advertisements or promotional  materials for tobacco products; c) in advertisements or promotional  materials for adult entertainment clubs or similar venues, or for escort  services; d) in advertisements or promotional materials for dating  services; e) in connection with political endorsements; f) in  advertisements or promotional materials for pharmaceutical or  healthcare, herbal or medical products, including, but not limited to  dietary supplements, digestive aids, herbal supplements, personal  hygiene or birth control products, if the use implies that the depicted  person engages in any immoral or illegal activity or suffers from a  physical or mental infirmity, ailment or condition.</p>
<p>Use any Images and/or Templates (in whole or in part) as a trademark,  service mark, logo, or other indication of origin, or as part thereof,  or to otherwise endorse or imply the endorsement of any goods and/or  services.</p>
<p>Falsely represent, expressly or by way of reasonable implication,  that you or a person other than the copyright holder(s) of the Images  and/or Templates created the Images and/or Templates.</p>
<p>We are required to provide Licensors and/or Copyright Holders with  the names of the users who access Images and/or Templates. By signing  below, you are also confirming that you understand this and are granting  us permission to provide your name and contact information as may be  required. In the event that anything in this section contradicts any of  the agreements or licenses we have with Licensors and/or Copyright  Holders regarding the Images and/or Templates, the terms of those  agreements shall govern.</p>
<p>If you use Images and/or Templates in any way prohibited above or in  any agreements between us and Licensors and/or Copyright Holders it will  result in liability in accordance with the terms of our agreements with  Licensors and/or Copyright Holders.</p>
<h3 class="subheading">NO WARRANTIES; LIMITATION OF LIABILITY</h3>
<p>YOUR USE OF AND RELIANCE UPON ANY AND ALL INFORMATION, INCLUDING BUT NOT  LIMITED TO THE CONTENT ON THIS WEBSITE IS AT YOUR SOLE RISK.  SUCH  INFORMATION IS PROVIDED ON AN &quot;AS IS&quot; AND &quot;AS AVAILABLE&quot; BASIS.  WE MAKE  NO EXPRESS OR IMPLIED REPRESENTATIONS, WARRANTIES, OR GUARANTEES WITH  REGARD TO THE APPROPRIATENESS, ACCURACY, SUFFICIENCY, CORRECTNESS,  VERACITY, VALUE, COMPLETENESS, OR TIMELINESS OF SUCH INFORMATION.  WE  EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR  IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF  MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.   IN NO EVENT SHALL WE  AND/OR OUR SUPPLIERS BE LIABLE FOR ANY DIRECT,  INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES  INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS,  ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF  OUR WEBSITE, WITH THE DELAY OR INABILITY TO USE OUR WEBSITE OR RELATED  SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY  INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED  THROUGH OUR WEBSITE, OR OTHERWISE ARISING OUT OF THE USE OF OUR WEBSITE,  WHETHER BASED ON CONTRACT, TORT OR OTHERWISE, EVEN IF WE OR ANY OF OUR  SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.  BECAUSE SOME  STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF  LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION  MAY NOT APPLY TO YOU.  IF YOU ARE DISSATISFIED WITH ANY PORTION OF OUR  WEBSITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE  REMEDY IS TO DISCONTINUE USING OUR  WEBSITE.</p>
<h3 class="subheading">Security</h3>
<p>Tampering with our Website, misrepresenting the identity of a user,  using buying agents or conducting fraudulent activities on our Website  are prohibited.  Users are prohibited from violating or attempting to  violate the security of our Website, including, without limitation, (a)  accessing data not intended for such user or logging onto a server or an  account which the user is not authorized to access; (b) using our  Website for unintended purposes or trying to change the behavior of our  Website; (c) attempting to probe, scan or test the vulnerability of a  system or network or breach security or authentication measures without  proper authorization; (d) attempting to interfere with service to any  user, host or network, including without limitation via means of  submitting a virus to our Website, overloading, &quot;flooding,&quot; &quot;spamming,&quot;  &quot;mailbombing&quot; or &quot;crashing&quot;; (f) forging any TCP/IP packet header or any  part of the header information in any e-mail or newsgroup posting.   Violations of system or network security may result in civil or criminal  liability; or (g) forging communications on behalf of our Website  (impersonating our Website), or to our Website (impersonating as a  legitimate user).  Sending unsolicited and unauthorized e-mail on our  behalf, including promotions and/or advertising of products or services,  is expressly prohibited.  You agree not to use any device, software or  routine or data to interfere or attempt to interfere with the proper  working of our Website or any activity being conducted on this site.   You agree, further, not to use or attempt to use any engine, software,  tool, agent, data or other device or mechanism (including without  limitation browsers, spiders, robots, avatars or intelligent agents) to  navigate or search our Website other than the search engine and search  agents provided by us (if any) or by generally publicly available and  acceptable browsers.  If and when requested, you agree to provide true,  accurate and complete user information to us, and to refrain from  impersonating or falsely representing your affiliation with any person  or entity.</p>
<h3 class="subheading">Kids' Privacy</h3>
<p>Our Website is intended for use by individuals 13 years of age or older.   Our Website is not directed to children under the age of 13.  Users  under the age of 13 must use the assistance of a parent or guardian  before they use or visit our Website.</p>
<h3 class="subheading">Errors, Corrections and Changes</h3>
<p>Occasionally there may be information on our Website that contains  typographical errors, inaccuracies, or omissions that may relate to  product descriptions, pricing, and availability.  We reserve the right  (and we will use commercially reasonable efforts) to correct any errors,  inaccuracies or omissions.  Additionally, we reserve the right to  change or update information at any time without prior notice.</p>
<h3 class="subheading">Information &amp; Content You Submit to Us</h3>
<p>By using our Website, you agree that any information (except for  purchase information as applicable), materials, suggestions, ideas or  comments you send to us or any other third party using our Website is  not confidential.  By submitting any solicited or unsolicited  information using our Website, you grant to us and our affiliates an  irrevocable and unrestricted license to use, modify, reproduce,  transmit, display and distribute such materials, information,  suggestions, ideas or comments for any purpose whatsoever, to the extent  permitted by law.</p>
<p>We are not responsible for the content you provide to us. Specifically,  we are not responsible for any content that violates trademark,  copyright, or other intellectual property rights, including but not  limited to the use of a union bug. We are not a union shop and are not  authorized to print materials with a union bug. If you submit content  with a union bug, we will not print any such content if the union bug is  observed during our quality control process. Jobs that violate this  union bug policy will automatically forfeit monies collected. Refunds,  credits, or partial refunds will be at the sole discretion of our  company.</p>
<h3 class="subheading">Indemnity</h3>
<p>You agree to indemnify, defend and hold us harmless, its partners,  affiliates, subsidiaries and suppliers from any liability, loss, claim  and expense (including attorneys' reasonable fees) related to your  violation of this Agreement. You specifically agree to defend,  indemnify, and hold us harmless from any and all claims arising from the  improper use of trademark, copyright, or other protected material,  including but not limited to the use of a union bug.</p>
<h3 class="subheading">Third Party Websites &amp; Links</h3>
<p>Our Website may contain links to other Websites that are not under our  control (&quot;Third-Party Websites&quot;).  We provide links solely for the  convenience and information of our Website users.  We do not warrant or  make any representation about the substance, quality, functionality,  accuracy, fitness for a particular purpose, merchantability or any other  representation about any Third-Party Website or its content.  A link to  a Third-Party Website on our Website does not constitute sponsorship,  endorsement, approval or responsibility for any Third-Party Website.  We  make no representation or warranty as to any products or services  offered on any Third-Party Website.  The conditions of use and privacy  policy of any Third-Party Website may differ substantially from the  Terms of Use and Legal Notices that apply to your use of our Website.   Please review the conditions of use for all Third-Party Websites for  more information about the terms and conditions that apply to your use  of Third-Party Websites.</p>
<h3 class="subheading">Applicable Law &amp; Other Terms</h3>
<p>Our Website is created, operated and controlled in the state of Texas,  in the United States of America.  The laws of the State of Texas  will govern the Agreement without giving effect to any principles or  conflicts of laws.  You hereby consent to the exclusive jurisdiction and  venue of courts sitting in Texas, County of Harris and/or Southern District of Texas in all disputes arising out of or  relating to the use of our Website.  If any part of this Agreement is  determined to be invalid or unenforceable pursuant to applicable law  including, but not limited to, the warranty disclaimers and liability  limitations set forth above, then the invalid or unenforceable provision  will be deemed superseded by a valid, enforceable provision that most  closely matches the intent of the original provision and the remainder  of the Agreement shall continue in effect.  Unless otherwise specified  herein, this Agreement constitutes the entire agreement between you and  us with respect to our Website, and it supersedes all prior or  contemporaneous communications and proposals, whether electronic, oral  or written, between you and us with respect to our Website.  A printed  version of this Agreement and of any notice given in electronic form  shall be admissible in judicial or administrative proceedings based upon  or relating to this Agreement to the same extent and subject to the  same conditions as other business documents and records originally  generated and maintained in printed form.</p>